Communication Skills for Bankers

Most participants on this course are experienced banking and finance specialists.

The London School of English has considerable experience in running programmes for client banks.

Course participants can expect to cover the following areas during the course:

• Presentation of one's own work, organisation and products/services
• Simulated negotiations and business meetings
• Analysis of a company's business – eg marketing, production and distribution
• Analysis of the financial aspects of a company's business
• Aspects of national and international economies
• Case studies and discussions
• Analysis of a company's strengths and weaknesses, general and financial
• Communication in an international context including intercultural understanding
• Presenting figures and graphs and describing economic and social trends

We aim to give participants greater confidence in taking part in and chairing business meetings and negotiations. Therefore we cover appropriate communication strategies such as:

• agreeing and disagreeing
• interrupting
• clarifying and confirming
• asking for comments
• summarising
• asking appropriate questions
• challenging/defending an opinion
• persuading and compromising
• making proposals, offers, suggestions
• opening/closing meetings

Professional hospitality, entertaining visitors and handling social situations are important for many business people, as is confidence when using the telephone. Areas covered would therefore include:

• meeting and greeting
• receiving visitors
• socialising
• using the telephone effectively
• practice in communicating more complex ideas and discussing problems

You can expect to improve your English in the following ways:

• communicate more confidently
• speak more accurately and fluently
• participate more successfully in meetings
• improve your written English including emails
• expand your professional vocabulary
• improve your understanding of grammar
• socialise and network with greater confidence
• work successfully in a cross-cultural environment

In addition to the benefits outlined above, you can expect to manage effective meetings and negotiations, both as chair and participant, make better presentations and use language effectively and persuasively.  You can also expect to communicate more confidently in a range of life and work situations, and use the telephone for effective communication.