Helping Insurance Professionals Communicate Better Internally and Externally

The need for clear, consistent inter-departmental and client-oriented communication is becoming more and more essential. Whether your role involves consulting clients, analysing capital usage, managing claims or presenting profitability, we will give you the language you need to cope both in one to one and group scenarios.

The one-to-one component of this combination course gives you the specific language you need to communicate confidently while the Successful Communication for Professionals micro-group enables you to practise essential language, intercultural and soft skills for effective communication in meetingspresentations and networking events.

Fact check

All of the key information you need to know about this course

  • Group size:

Group maximum 4 and 1-1

  • Training day:

INS Combi-30:

6 hrs a day (30 hrs per week)

08.45am-12.00pm (including a coffee break)

1.30pm- 16.45pm (including a coffee break)

A CLT hour= 60 minutes

INS Combi-25

5 hrs a day (25 hrs a week)

08.45 - 12.00 (including a coffee break)

13.30 - 15.45 (including a coffee break)

1 hour= 60 minutes

  • Course level:

Levels 4 - 8 on the school's level scale


  • Fees:


INS Combi-30: £1775- 15 hours' Micro-Group plus 15 hours' Specialised One-to-One for Insurance Professionals per week or

INS Combi-25: £1395- 15 hours' Micro-Group plus 10 hours' Specialised One-to-One for Insurance Professionals per week per week

Please note these fees include the following package: 25 or 30 hours training plus 3 networking lunches and 2 social activities with trainers per week.

  • Participants age:

Minimum age 25

  • Total contact hours:

  • a minimum 37 (INS Combi-30)
  • a minimum 32 (INS Combi-25)

including: 30 or 25 hours training + 3 networking lunches + 2 social activities per week accompanied by trainers.

  • Schedule

1 - 4 weeks
Start any Monday

Who's it for?

Find out if this course is suitable for your needs

Most participants on this course have been working in the insurance industry for a number of years and are typically in mid to senior management positions.

Participants are looking for a course which will give them both the opportunity to focus on sector specific language but also communicate with other professionals from a variety of countries, sectors and industries. 

Course content

The areas that you can expect to cover during a typical course


The one-to-one content of the course is entirely focussed on your insurance specific needs. Whether you are partnering a client, implementing the technological infrastructure behind the trade or completing the transaction, we will supply you with the language you need including:

  • giving advice and communicating solutions
  • communicating clearly a range of strategies and your understanding of the current market
  • analysing research and presenting customized products clearly
  • explaining strategy, performance metrics, capital usage and P&L
  • emphasising and contrasting challenges facing clients in financing, risk management, working capital, cash management and investments
  • communicating market opportunities and customer buying behaviour
  • presenting growth and profitability initiatives based on analyses, market forecasts and trend assessments
  • managing claims while communicating consistently and positively to the client
  • explaining regulatory compliance simply and clearly in areas such as: sales conduct, sanctions and embargoes, anti-money laundering, anti-corruption, anti-fraud capital markets and auditor independence
  • presenting the strategic direction of the company and its business units while highlighting its current and long-term profitability

Successful Communication for Professionals in a micro-group
In the micro-group you can expect to improve the following linguistic and business skills:

  • Communication skills
  • Chairing and participating in meetings
  • Negotiations- persuading, bargaining, compromising
  • Presentations- making yourself clear, effective structuring, and emphasising
  • Business word building
  • Teleconferencing, telephoning and email writing
  • Networking
  • Cross-cultural awareness
  • Grammatical accuracy
  • Accuracy in pronunciation

An important component at the end of the course is a presentation given to other members of the group. This is an important opportunity for you to practise speaking publicly for an extended period on a subject of your choice. The presentation will be recorded and analysed by your trainer with appropriate feedback.

Practical Language Covered

Course participants can expect the following areas to be covered in the course:

  • Presentation of one's job responsibilities & activities, organisation and products/services
  • Simulated negotiations and business meetings
  • Simulated teleconferencing & telephoning
  • Business vocabulary building
  • Aspects of a company's business – eg marketing, finance, production and distribution
  • Handling personnel matters – eg industrial relations, communication at work
  • Case studies and discussions
  • Analysis of a company's strengths and weaknesses, general and financial
  • Communication in an international context including intercultural understanding
  • Presenting figures and graphs and describing economic and social trends
  • Evaluating cause and result
  • Comparing company culture and national economies
  • Pronunciation and listening comprehension skills
  • Expressing numbers and spelling

We also aim to expand your range of functional language and give you greater access to a variety of more appropriate and diplomatic terms. Functional areas include:

  • Chairing and participating in meetings
  • Expressing opinions
  • Agreeing and disagreeing
  • Clarifying and verifying
  • Making recommendations
  • Interrupting
  • Persuading
  • Bargaining and compromise
  • Dealing with difficult questions
  • Signalling in presentations

We understand the importance of your English outside the office too. That’s why an important part of the course includes social English and networking skills:

  • Introducing yourself and colleagues

The benefits

What you can expect to achieve from your course

  • say what you need to in a clear and simple way
  • emphasise your role within the organisation more effectively
  • speak more accurately and fluently
  • participate more successfully in cross-departmental meetings
  • approach negotiations more tactically and diplomatically
  • respond more spontaneously
  • gain better comprehension skills
  • improve your written English including emailing and reporting
  • expand your range of IT-specific and professional vocabulary
  • improve your understanding of grammar
  • socialise and network with greater confidence
  • speak more clearly with better pronunciation
  • work successfully in a cross-cultural environment

In addition to the benefits outlined above, you can expect to manage meetings andnegotiations more effectively, improve your presentation skills, expand yourbusiness vocabulary, use the telephone with greater confidence as well as being able to discuss issues relating to best industry practice industry with a greater degree of confidence.

Dates & Fees

When this course takes place and how much it costs

Course dates (2015)

You can start on any Monday between 5th January to 18th December.

Training takes place on all holidays in this period, including Easter Monday.

Course fees (2015)

These fees include 3 networking lunches and 2 social activities with trainers/week; 1-4 weeks.

INS Combi-30: £1775- 15 hours' SCP Micro-Group plus 15 hours' Specialised One-to-One for Insurance Professionals per week or

INS Combi-25: £1395- 15 hours' SCP Micro-Group plus 10 hours' Specialised One-to-One for Insurance Professionals per week

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