Successful Communication Strategies for Senior Managers

Short refresher courses for senior managers with advanced level English skills

Many senior international managers, with advanced English communication skills, report the following issues:

  • they are conscious of still making language ‘mistakes’
  • they are not sure which ‘mistakes’ might be important
  • no one corrects their English
  • it could be that these ‘mistakes’ are not language issues, but cultural issues
  • sometimes the reaction of communication partners is not what they expect
  • they need reassurance that their approach to relationship building in English is effective and efficient
  • the success or failure of a deal often hinges on very fine details of communication and behaviour

 Fine Tuning addresses individual communication issues at a very personal level, in a completely neutral environment. It minimises time away from work while providing practical recommendations for immediate implementation. The aim is to achieve real change.

Fact check

All of the key information you need to know about this course

  • Group size:

1:1


  • Training day:

A minimum of 17 hours’ contact time over two days (see sample programme in course content)

This includes two networking lunches and a dinner with the CLT trainer


  • Course level:

Levels 7 - 9 on the school's level scale

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  • Fees:

 £ 1970.00 for a two day programme including hotel accommodation, all meals and airport transfers


  • Participants age:

Minimum age 25


  • Schedule:

  • 2 or 3 days

 Flexible dates


Who's it for?

Find out if this course is suitable for your needs

Fine tuning is designed for senior managers and professional with advanced level English skills.

Course content

The areas that you can expect to cover during a typical course

A Sample Programme

This is what a programme could look like:

 Objectives

  1. To perfect an effective international communication style in English when attending or hosting senior management meetings/events/functions
    • Social interaction
    • Direct vs. indirect language (formal/informal register)
    • Effective questioning/polite enquiry
    • Clarifying and verifying
    • Conversation skills e.g small talk
    • Typical linguistic errors
  2. To increase cross cultural awareness  (not country specific, unless otherwise specified) in order to maximise relationship building and minimise potential breakdowns
    • A variety of awareness raising exercises
    • Finding a safe route through the cross-cultural minefield
  3. To review awareness of behaviour and etiquette in the following situations:
    • Formal and informal dinners in restaurants and private homes
    • Social occasions
    • Business Meetings
    • Negotiations

NB These objectives are only an example – the exact content will reflect the client’s exact requirements


Procedure for agreeing a programme

  • We send a short questionnaire in which the client outlines major concerns
  • We arrange a short telephone or Skype interview (maximum 20 minutes) at a time convenient to the client
  • An outline programme is agreed in advance. This is readily adapted when the client arrives, if other issues of communication are identified

The benefits

What you can expect to achieve from your course

  • Increased confidence
  • A greater awareness of communication strengths
  • No more nagging doubts

Dates & Fees

When this course takes place and how much it costs

Course dates (2015)

Any, but we recommend arriving Sunday evening and departing Tuesday evening

Trainer:
A senior trainer is allocated to these assignments

Sample Schedule:
Day one – 7 hours’ training, 1.5 hours’ lunch
Dinner (business formal) with trainer at The ABode Hotel restaurant (2.5 hours)
Day two – 5 hours’ training, 1 hour lunch
Total contact time: 17 hours


Course fee (2015)

TOTAL TRAINING PACKAGE FEES   £ 1970.00

Please note: There will be a supplement of 10% on these fees for weekend training.

Fees include:

  • Training course preparation
  • 12 hours' training and 5 hours’ further contact (17 contact hours in total)
  • All training materials
  • 2 nights at The ABode Hotel (double room for single occupancy) with full English breakfast (WiFi throughout the hotel)
  • Dinner (including pre-dinner drinks and wine) in the Michael Caines restaurant
  • 2 lunches in local restaurants with trainer
  • Guaranteed private transfers from and to all London airports or Ashford  International station
  • Registration charge
  • Morning and afternoon coffee and tea
  • Fax and secretarial services as required
  • Certificate of training
  • A confidential report at the end of the course


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