Registrar

We are looking for a friendly, focused individual to be the first point of contact for our enquiries and admissions from all around the world. The Registrar is a key role in the Sales and Marketing department, handling customer enquiries, processing bookings and enrolments, and liaising with clients.

The role

Reporting to the Alumni Development Manager you will have a strong understanding of the education sector and of working with international clients. Your key responsibilities will involve:

 • Processing direct bookings received via online booking system to email and issue confirmation documents 
• Welcoming prospective clients to the School, explaining courses on offer and responding to initial questions, referring to sales team for follow up as appropriate 
• Working closely with students and converting student opportunities from new leads to booked, including responding to enquiries and providing an outstanding level of customer service 
• Processing agent or corporate bookings generated by sales team and issuing confirmation documents 
• Responding to general enquiries via all sales channels (telephone, email, live chat, walk-in, etc) 
• Making accommodation bookings and placements liaising with Client Experience Manager 
• Providing customer support for changes to bookings and enquiries 

Key candidate attributes

• Fluency in English 
• The ability to work calmly and efficiently under pressure 
• A commitment to the highest levels of client service 
• Good active listening skills to understand and interpret what our international clients are saying 
• Solid organisational skills; proven ability to prioritise and identify process improvement opportunities 
• Outstanding administrative skills and attention to detail 
• A can-do attitude and strong team values