Registrar
We are looking for a friendly, focused individual to be the first point of contact for our enquiries and admissions from all around the world. The Registrar is a key role in the Sales and Marketing department, handling customer enquiries, processing bookings and enrolments, and liaising with clients.
The role
Reporting to the Alumni Development Manager you will have a strong understanding of the education sector and of working with international clients. Your key responsibilities will involve:
• Processing direct bookings received via online booking system to email and issue confirmation documents
• Welcoming prospective clients to the School, explaining courses on offer and responding to initial questions, referring to sales team for follow up as appropriate
• Working closely with students and converting student opportunities from new leads to booked, including responding to enquiries and providing an outstanding level of customer service
• Processing agent or corporate bookings generated by sales team and issuing confirmation documents
• Responding to general enquiries via all sales channels (telephone, email, live chat, walk-in, etc)
• Making accommodation bookings and placements liaising with Client Experience Manager
• Providing customer support for changes to bookings and enquiries
Key candidate attributes
- Fluency in English
- The ability to work calmly and efficiently under pressure
- A commitment to the highest levels of client service
- Good active listening skills to understand and interpret what our international clients are saying
- Solid organisational skills; proven ability to prioritise and identify process improvement opportunities
- Outstanding administrative skills and attention to detail
- A can-do attitude and strong team values