Registrar

The London School of English seeks a highly-motivated and efficient Registrar to manage all aspects of the booking process for its London centres. This is a varied role requiring excellent organisational, interpersonal and communication skills and the ability to work well under pressure.

About us

The London School of English is the oldest accredited English language school in the world and one of the highest rated in the country by the British Council and on Trustpilot by our clients. Most importantly, we strive to provide a great service, a friendly atmosphere to help people learn in a positive environment and excellent teachers to help clients get the results they need. 

We are a values-led organisation and our values are as follows:

We are proud of what we do
We go the extra mile
We communicate honestly and openly
We innovate and improve
We are a team; we get things done together

About the role

The Registrar is central to the School’s bookings system, responsible for assessing, processing and confirming bookings from a large and established agent network, corporate clients and individual students.

Reporting to the Alumni Development Manager you will have a strong understanding of the education sector and of working with international clients. Your key responsibilities will involve:

  •  Processing direct bookings received via online booking system to email and issue confirmation documents 
  • Welcoming prospective clients to the School, explaining courses on offer and responding to initial questions, referring to sales team for follow up as appropriate 
  • Working closely with students and converting student opportunities from new leads to booked, including responding to enquiries and providing an outstanding level of customer service 
  • Processing agent or corporate bookings generated by sales team and issuing confirmation documents 
  • Responding to general enquiries via all sales channels (telephone, email, live chat, walk-in, etc) 
  • Making accommodation bookings and placements liaising with Client Experience Manager 
  • Providing customer support for changes to bookings and enquiries 

Key candidate attributes

  • Fluency in English 
  • The ability to work calmly and efficiently under pressure 
  • A commitment to the highest levels of client service 
  • Good active listening skills to understand and interpret what our international clients are saying 
  • Solid organisational skills; proven ability to prioritise and identify process improvement opportunities 
  • Outstanding administrative skills and attention to detail 
  • A can-do attitude and strong team values 

Desirable additional attributes include:

  • Experience of working with international students 
  • Fluency in another language  
  • Experience of working in education sector  
  • Experience of customer relationship management 
  • Experience working with SalesForce CRM 

How to apply

If you feel that you meet the above criteria, please send your CV and a cover letter outlining your motivation and suitability for the role to jo.burns@londonschool.com by the 7th of November. Only candidates who can demonstrate clearly that they fulfill the above criteria will be contacted or invited for interview.

Registrar

Registrar

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