Sales Administrative Assistant

The Sales Admin Assistant (SAA) is responsible for processing course bookings within service level agreement expectations using the SchoolWorks (Salesforce based) administration system.


You will be responsible for:

  • Processing direct bookings received via online booking system and emailing and issuing confirmation documents within service level agreement expectations
  • Processing agent or corporate bookings generated by sales team and issuing confirmation documents within service level agreement expectations
  • Responding to general enquiries via all sales channels (telephone, email, live chat)
  • Supporting sales team by responding to low-potential/low revenue enquiries and opportunities; passing on high-potential/high value leads to colleagues as appropriate
  • Managing Clients inbox on daily basis; providing team and CD with daily updates
  • Working closely with, and providing cover as required, for Client Sales Managers
  • Making accommodation bookings and placements liaising with Client Experience Manager
  • Providing customer support for changes to bookings and enquiries
  • Providing sales team support for chasing, processing and allocating payments
  • Other activities as required


KPIs:

  • Ensure bookings are processed and confirmed within 24 hours of receipt (and ideally within 3 hours of receipt)
  • Respond to enquiries within 24 hours of receipt (and ideally within 3 hours of receipt)
  • Provide reports to CD as required
  • Maintain up-to-date CRM records; to be reviewed weekly


Responsible to:

Commercial Director

Key relationships:

Sales & Marketing team

Operations Managers

Courses Management

Finance team


Skills, experience and attributes: 

EssentialDesirable
Native proficiency in English x
Fluency in another languagex
The ability to work calmly and efficiently under pressurex
A commitment to the highest levels of client servicex
Good active listening skills to understand and interpret what our international clients are sayingx
Experience working with SalesForce
Solid organisational skills; proven ability to prioritise and identify process improvement opportunitiesx
Outstanding administrative skills and attention to detail
International and cross-cultural experience
Previous experience working in an educational, hotel or travel environment
An understanding of the language training sectorx
Excellent written and spoken communication and interpersonal skillsx
Attention to detail and willingness to focus on repetitive tasks, such as website updatesx
Demonstrably good interpersonal and relationship-building skills
At least 3 years’ relevant professional experience
Strong ICT skills - comfortable and competent using technology and with ongoing advances in technologyx
A can-do attitude and strong team values


Salary

£22,265.00 per year


How to apply

Candidates who wish to be considered should send their CV and a covering letter explaining why they are a good fit for the role to Faeza Afzal at faeza.afzal@londonschool.com. 


The London School of English values:

We are proud of what we do.

We go the extra mile.

We communicate openly and honestly.

We innovate and improve.

We are a team. We get things done together.