International Customer Service Skills

This course will help you and your teams to understand cross-cultural expectations of good customer service and to put yourself in your customers’ shoes – anywhere in the world. You will learn techniques for adapting your communication style, building rapport and handling complaints so that you can provide exceptional customer service that meets the needs of your international customers.

Who’s it for? 

International Customer Service Skills is for front line sales staff, call centre teams, back office support staff or anyone who liaises with international customers.

Takeaways

  • Greater understanding of customer expectations across cultures
  • How to tune into the needs and expectations of your customers
  • Practical techniques for communicating and building rapport across cultures
  • A framework for managing complaints and handling challenging situations

"The course was great and made me think. We had real life examples due to the mix in the room - having a mix of cultural backgrounds is a must."

Doeschka de Jong, Learning & Development Officer, Corbin & King

Content 

  • Barriers to successful international customer service
  • Variables affecting international customer service: hierarchy, time, uncertainty and quality
  • Good structure for email and telephone conversation
  • Building relationships and rapport with international customers
  • Cross-cultural communication styles and approaches

Contact us for more information

  • LocationLondon
  • LocationYour Office
  • Group SizeMax 12
  • Course DurationMin duration: 1 day
  • Bespoke Course PriceBespoke: on request