Terms and Conditions

TERMS & CONDITIONS FOR INDIVIDUAL TUITION

• Our classes are only for participants aged 18 and over. You must ensure you meet the age requirement at the time your course begins. 
• Online training must be booked in blocks of 5 hours. Classes can be scheduled between 8:00 am and 9:00 pm, Monday to Friday, subject to the trainer’s availability.
• Face-to-face individual tuition must be booked as a minimum of six 90-minute lessons (totalling 9 hours), to be taken in consecutive weeks.
• In-person classes are available between 4:30 pm and 8:00 pm on weekdays. Other times cannot be guaranteed.
• In-person classes will take place at the school. In certain cases, they may be held at the student’s home or office if the location is reasonable for the trainer.
• Training hours must be used within 12 months from the date of purchase.
• You may postpone or cancel lessons by informing both your trainer and [email protected] via email at least one working day in advance (Monday to Friday, 9:00 am–7:00 pm UK time). Lessons scheduled for Monday must be postponed by 5:00 pm UK time on the preceding Friday.
• In the unfortunate event we need to cancel a class, you will be able to reschedule it for a different date agreed upon with your trainer. 
• If we are unable to allocate a trainer for your lessons, or if you are dissatisfied with your first lesson, we will offer you an alternative. If you choose not to accept it, or if no suitable alternative is available, we will refund all fees paid. Refunds are only possible up to 24 hours before the second class.
• You may not transfer your booking or fees to another person, nor bring another person to your classes.
• For face-to-face lessons at our school, you must provide your UK contact details and an emergency contact. You must inform us immediately if these details change during your enrolment.
• If a situation arises that is not covered by these Terms and Conditions, we reserve the right to take any fair and reasonable action we consider appropriate.