Effective Communication
Our Effective Communication course provides essential skills for clear, impactful communication in the workplace. Participants will explore the dynamics of communication, identifying common barriers and learning how to communicate effectively through various methods. By developing a deeper understanding of tone, language, and interpersonal impact, this course ensures participants can engage confidently in professional interactions, including giving feedback and navigating difficult conversations.
Module 1: Foundations of Effective Communication
Business Problems the Course Solves:
- Misunderstandings and miscommunication causing productivity issues
- Poor internal and external communication affecting teamwork and client relationships
- Ineffective communication leading to employee disengagement
Benefits for Clients:
By completing Module 1, your organisation will:
- Enhance workplace productivity: Improve efficiency and reduce misunderstandings through clear and effective internal and external communication.
- Strengthen teamwork and collaboration: Foster a positive working environment by encouraging constructive dialogue and mutual understanding.
- Boost employee engagement: Empower staff by giving them the tools to communicate more confidently and clearly across all levels.
- Reduce communication breakdowns: Minimise errors and confusion by standardising communication approaches across teams.
- Increase client satisfaction: Enhance the clarity and professionalism of external communication, improving client relationships and brand perception. Foster a positive working environment by encouraging constructive dialogue and mutual understanding.
Skills Covered:
- Communication dynamics
- Defining effective communication
- Overcoming communication barriers
- Various communication methods
- Tone and language use
- Impact of communication on others
Module 2: Feedback and Difficult Conversations
Business Problems the Course Solves:
- Difficulty in delivering feedback constructively
- Challenges in managing difficult or sensitive conversations effectively
Benefits for Clients:
By completing Module 2, your organisation will:
- Improve feedback mechanisms: Enable employees to deliver and receive feedback constructively, leading to continuous improvement.
- Effectively manage challenging conversations: Equip your team with the tools and confidence to handle sensitive conversations professionally, minimising conflict and maintaining morale.
- Enhance leadership communication: Develop confident communicators who can lead with clarity and empathy.
- Support a culture of openness: Foster an environment where honest, respectful communication is the norm.
- Reduce conflict and misunderstandings: Address potential issues early through clear and direct dialogue, supporting a more harmonious workplace. Equip your team with the tools and confidence to handle sensitive conversations professionally, minimising conflict and maintaining morale.
Skills Covered:
- Giving effective feedback
- Managing difficult conversations
Suitable For:
This course is suitable for:
- Employees seeking to improve their general communication skills and interactions
- Managers, supervisors, and team leaders aiming to enhance their feedback delivery and handle difficult discussions effectively
- Organisations looking to significantly improve internal collaboration, productivity, and external stakeholder communication
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In Company or London, Holland Park Gardens
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Maximum group size: 16
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Duration: 3.5 hrs per module
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Suitable for:
Module 1 – all employees.
Module 2 – those with responsibility for managing people -
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Contact Us for Pricing
